Pick Up / Retail Location
Our Store is located at 20 Fincham Avenue, Markham, Ontario L3P 4C8. We're in the back of the plaza on the east side of the parking lot by the fence. Look for the UNIT 5 Sign. We're open Mon - Fri 10:00 - 18:00 and Saturdays 10:00-17:00. You can contact us at 905-205-0074 or Toll-Free at 1-866-218-5883
Calculate Shipping Costs
We ship Canada Post Expedited, Express or Priority Post. Our shipping charges are calculated automatically on our site using Canada Post software. Below is Expedited shipping details from Canada Post's website.
Expedited Parcel™ is a cost-effective, ground delivery service for documents and parcels within Canada. Choose Expedited Parcel and automatically get these features:
- Delivery times - Delivery confirmation and the ability to track your items online from start to finish.
- Local – 1 day
- Regional – 1 up to 3 days
- National – 2 up to 7 days
*Delivery standards are within business days for items sent between most major urban centers and are dependent upon origin and destination. These times do not take into account issues like weather, traffic etc. All Canada Post services (including without limitation, delivery guarantees) are subject to terms and conditions.
Canada Post charges are calculated by shipping volume. The easiest way to calculate shipping charges (if you think they are more expensive than they should be in your order) is to click on the link below and do an approximate calculation. Approximate sizes for a shipping package your items will fit into is below. All of our packages are automatically insured for full value including shipping and taxes. This increases shipping costs slightly. Canada Post will also include a Fuel surcharge in the cost. (In the shipping calculator below, please be sure to add insurance to calculate accurate costs (including taxes) of the item(s) you are ordering. Minimum insurance when shipping by Canada Post is $100.00 regardless of value under $100)
If the charges calculated by the site are higher than calculated using Canada Post's Shipping Calculator in the link above call us at 1-866-218-5883. We can do a manual rate quote for you.
Shipping times are approximate times based on the day they are picked up from us by Canada Post. These times do not take into account the time your order is received, processed and prepared for shipping by us to you. The times below are from Canada Post's website. They are measured in business days. They do not include weekends and holidays and do not take into consideration, weather, time of year or other factors that could affect your delivery time from the day it leaves our office to you. Please call us if you have any questions.
|Local||Next day||Next Day||Up to 2 days|
|Regional||Next day||Next Day||3 up to 5 days|
|National||Next day||Up to 2 days||4 up to 9 days|
Common Box Sizes We Use to Ship (Items fit into boxes are approximate sizes)
4"x4"x2" = Ring or A pair of Notebook bands or Single Glove holder or 2 x Zak Keys
4"x4"x4" = A pair of cuffs or a single belt pouch.
6"x4"x4" = Notebook cover and Notebook page holders or 2 x duty pouches or a single Nitecore MT1A, MT1C
7"x5"x5" = Outer belt, inner belt, and keepers or Nitecore MT2A, MT2C or 3-4 belt pouches or a pair ASP cuffs and a handcuff case or pair of gloves or a pair of handcuffs and a pair of gloves
9"x6"x6" = Box of Nitrile gloves with a glove holder and 1-2 pouches or a single belt combo e.g. Corrections, Security or Choice combo or two pairs of gloves
10"x10"x6" = Flashlight with a plastic case. Other items could be added to, a belt combo or 2 shirts or two pairs of pants. Will fit Three boxes of nitrile gloves
10"x14"x6" = 6 shirts or 2 pairs of pants, or a Jacket
20"x14"x4" = Single Duty Bag or a duty bag with bag top and a couple of pouches could be added
20"x14"x6" = A pair of boots (sizes 5-10) and 1-2 shirts or a pair of boots duty belt combo or 2 pairs of pants and a pair of duty boots. Two duty bags with bag tops.
My order process email has a delivery date is that accurate?
The delivery date is an approximate delivery date set by Canada Post based on your location and based on a processing time of 7-10 business days. There are various factors that can change that delivery date. If the item is in stock, a processing and shipping time from us of 7-10 business days. This an extreme as we factor in possible holidays, shipping schedules and weekends in that processing time. Most times our orders ship within in 1-4 days depending on a number of factors. If the item is out of stock the item will not ship the order until we have received it. This will delay that delivery date.
Once the item is shipped the package is in custody of Canada Post and outside of our control. The parcel will be delivered once Canada Post delivers it. We have no control and cannot call them to have it delivered faster. Weather, transportation issues, customs delays, and other factors can change your delivery date by hours, days or weeks.
Shipping Costs Seem High?
Our shipping is calculated using Canada Post Software when checking out. It calculates shipping based on volumetric weight not the weight of the item. There are a number of charges included in your cost. They are the actual cost to ship, a fuel surcharge, insurance and taxes. Below is the breakdown of charges.
Regular Parcel - 6 business days Total = $16.86
Base Price $12.03
Coverage (Insurance) $2.05 ***
Fuel Surcharge $0.84
*** Canada Post Automatically adds $100 insurance to all parcels under $100. Your order is automatically insured by Canada Post. An order between $1.00 and $100.00 is insured for $100.00. An order of $101.00 to $200 is automatically insured for $200. Insurance is important.
Once a parcel is handed over to Canada Posts its now the responsibility of them. We have no control over it at that point. . The insurance you pay covers the cost of your order in the event it's lost in transit.
The software calculates volumetric weight of the packaging, shipping time (after package is sent) and includes insurance on the total amount of the package. The insurance is automatically added on every order to protect the purchaser in the event the package is lost in transit. Once the package is picked up by Canada Post it is out of our control and becomes the responsibility of Canada Post.
Shipping Costs / Product Packaging
Some manufacturers package their product in excessively large boxes, packages and plastic. We remove any excessive packaging when shipping to keep the cost of shipping the package you to you low. This keeps your costs down as the package we ship in will be smaller and cheaper to ship. If you need any original packaging please call us after you order and we can calculate any increase in shipping charges to make sure you receive the original packaging. All of our items are new and are made by manufacturer listed in the product description
My Order Says "Economy Shipping, Best Way"
We use a Canada Post Shipping program to calculate shipping on checkout. The shipping rates are based on Volumetric Sizes calculated by Canada Post. In the event the Canada Post Site is down or having technical issues the rates used are based on table rates. Tables are not usually accurate because they dont take into consideration a number of things. If on checkout your shipping rate is "Economy Shipping, Best Way" your shipping rates might be higher or they could be lower than what you should be paying. If they are within $2.00 either lower or higher than what we would normally charge we consider that even. If the rates are $3.00 or more lower or $3.00 or more higher we will contact you for additional shipping charges. This situation is not normal and usually happens in cases of extreme weather or computer issues with Canada Post.
The delivery date is approximate delivery date set by Canada Post based on your location and based on a processing time for us of 6 business days. There are various factors that can change that delivery date. If the item is in stock it we allow a processing and shipping time from us of 7-10 business days. This an extreme as we factor in possible holidays, shipping schedules and weekends in that processing time. Most times our orders ship withing in 1-4 days depending on a number of factors. If the item is out of stock the item will not ship the order until we have received it. This will delay that delivery date.
Once the item is shipped the package is in custody of Canada Post and outside of our control. The parcel wil be delivered once Canada Post delivers it. We have no control and cannot call them to have it delivered faster. Weather, transportation issues, customs delays and other factors can change your delivery date by hours, days or weeks.
There is a error with my order address details. What do I do?
If you discover any errors please contact us IMMEDIATELY by phone at 1-866-218-5883 or send us an email if after hours. If your order requires to be re-shipped due to an entry error on your part additional shipping charges and any fee's or return shipping charges by Canada Post will be charged to you.
Return Shipping / Refund of shipping charges
We do not refund shipping charges. Please ensure items returned to us have sufficient insurance. Customers are responsible for return shipping. Please ensure there is sufficient insurance for the value of the item being returned. Lost parcels and cost of items lost are the responsibility of the customer. If insurance was placed on the package by customer returning the items the shipping company will reimburse you for the lost charges. If you are returning an item you are responsible for shipping to us and the shipping of the replacement item back to you. Please consider a small item may cost more to ship back to us to replace than buy a new one and have it shipped to you.
Once Canada Post picks up the package from us it is out of our control. We insure our parcels in the event they are lost by Canada Post for full replacement value. The evening your parcel ships you will receive an email from Canada Post with shipping info. The email will include
12 Nowhere Crescent
St Anywhere, Ontario A2B 3C4
Service Type: Expedited Parcels
Delivery Standard: December 12, 2013
Tracking Number: 9102788445566778899
Order Number: D13722200923
Reference Number: 75132X2
Shipment Status: Item Shipped on December 09, 2014
The email will include a link to track the parcel on Canada Post's website. If you do not receive this email check your Junk Folder, Spam Folder or email us for a copy.
Misdelivered / Missing parcels
Often times Canada Post will show a parcel as being delivered before the delivery is actually made. Parcels can be delivered up until 20:00 hrs (8:00 PM) the day it shows as delivered. Delivered could also mean it was delivered to a Post office near you. If a parcel shows as delivered after 20:00 hrs and you don't have it DON'T PANIC. We insure your parcels for full value so in the event it’s lost you are covered. Take the following steps
1) Call your local Post office. If it has been dropped off there by the Canada Post persons then they will have it and advise you on how to pick it up. You will need to show ID in order to pick it up.
2) If it's not there then please contact us the next business day. We will call Canada Post and start an investigation. Canada Posts investigation time is 7-10 business days but more often than not it’s less than that. There are two things that can happen. First is it may show up the next day or it is in fact lost. If it’s declared lost we will get a new package out to you within a few days.
If Canada Post arrives at your door and the parcel is damaged
1) Notify the driver.
2) Take pictures or even a video of the parcel unopened. If possible open the package in front of the driver and check the contents.
3) If anything is missing tell the driver and call us immediately.
4) Email us pictures or even video of the parcel, its damage and even the opening of it.
We will make a claim with Canada Post ASAP. Canada Post Investigations can take 7-10 business days. and once cleared by them we will send you a replacement item.