Pick Up / Retail Location: Our online store remains open, but we have closed our retail store as of 07/14/2018.  We no longer offer pick up or in store sales.

Please Note:

We have recently added new shipping options to our site in order to reduce costs for you the customer by giving different options to you on checkout. Although you may choose one courier to ship we reserve the right to change and ship by another courier in the even the shipping service you chose may not be able to pick up the day we ship or their shipping delivery date is changed to a future date when processing

Shipping FAQ

Shipping Days: We ship Tuesdays and Thursdays. This keep pick up costs by couriers down and your shipping prices lower. 

Express and next day Shipping: Please note when you order express or next day shipping your arrival time is from the day the courier picks it up from us not the day you order. If you need something faster give us a call we can help. 

Calculating Shipping Costs: Shipping costs are in Canadian dollars. We ship Canada Post. UPS, Purolater as well as DHL and other smaller companies. Our shipping charges are calculated automatically on our site using the indivudal shipping companies software. We do not make any money on shipping in order to keep costs low. for you the customer. Couriers base shipping costs on volumetric weight. Volumetric weight is based on the dimensions of the box the item is shipped in, not the actual weight of the item. Therefore your shipping info will show the cost based on volumetric weight not the actual weight of the item.  e.g: A 3 lb item that fits into a 20"x14"x4" box is calculated as being 9 lbs of volumetric weight, not 3lbs weight and shipping charges are based on a volumetric weight of 9lbs

Envelope Shipping. Please consider before choosing this. Envelope shipping is inexpensive HOWEVER IT DOES NOT INCLUDE A Tracking Number, Insurance, or a time guarantee. You may save money, but we assume no liability for lost or slow delivery. We are not responsible for lost parcels, and they are not covered in the event they are lost in transit. 

Shipping Times**: Shipping times are approximate times based on the day they are picked up from us by the courier. NOT THE DAY YOU ORDER. These times do not take into consideration the time your order is received, processed, and prepared for shipping by us to you. The times below are from Canada Post's website. They are measured in business days. They do not include weekends and holidays and do not take into consideration, weather, time of year or other factors that could affect your delivery time from the day it leaves our office to you. Please call us if you have any questions. 

Shipping Costs are in Canadian Dollars

Canada Post charges are calculated by shipping volumetric weight, not the actual weight. A 3 lb item that fits into a 20"x14"x4" box is calculated as being 9 lbs of volumetric weight, not 3lbs weight and shipping charges are based on a volumetric weight of 9lbs

The easiest way to calculate shipping charges (if you think they are more expensive than they should be in your order) is to click on the link below and do an approximate calculation. Approximate sizes for a shipping package your items will fit into is below. All our packages (except envelope shipping) are automatically insured for full value including shipping. This increases shipping costs slightly. Canada Post will also include a Fuel surcharge in the cost. (In the shipping calculator below, please be sure to add insurance to calculate accurate costs (including taxes) of the item(s) you are ordering. Minimum insurance when shipping by Canada Post is $100.00 regardless of value under $100)

If the charges calculated by the site are higher than calculated using Canada Post's Shipping Calculator in the link above call us at 1-866-218-5883. We can do a manual rate quote for you.  

Shipping Times**: Shipping times are approximate times based on the day they are picked up from us by the courier. These times do not consider the time your order is received, processed, and prepared for shipping by us to you. The times below are from Canada Post's website. They are measured in business days. They do not include weekends and holidays and do not take into consideration, weather, time of year or other factors that could affect your delivery time from the day it leaves our office to you. Please call us if you have any questions.

 Common Box Sizes We Use to Ship (Items fit into boxes are approximate sizes)

4"x4"x2" = Ring or A pair of Notebook bands or Single Glove holder or a Zak Key.

4"x4"x4" = A pair of cuffs or a single belt pouch.

6"x4"x4" = Notebook cover and Notebook page holders or 2 x duty pouches (depending on size) or 4 seatbelt cutters 

7"x5"x5" = Suspenders or 3-4 belt pouches or a flashlight (without plastic case or a pair of handcuffs and a handcuff case or 1-2 pairs of gloves and glove glove holders or a pair of handcuffs and a pair of gloves.

9"x6"x4" = Outer belt, inner belt, and keepers, Box of Nitrile gloves with a glove holder and 1-2 pouches or a single belt combo e.g. Corrections, Security or Choice combo or two pairs of gloves

20"x14"x4" = Single Duty Bag or a duty bag with bag top and a couple of pouches could be added

20"x14"x8" = Two to three duty bags or large order of pouches or handcuffs.

 Questions Often Asked

My order process email has a delivery date is that accurate?: The delivery date is an approximate delivery date set by the couriert based on your location and based same day shipping and pickup. Please allow a processing time of 7-10 business days for your order to be picked and packaged by us and then add shipping time.  We normally ship within a few days if the item is in stock. There are various factors that can change that delivery date. If the item is in stock, a processing and shipping time from us of 7-10 business days. This an extreme as we factor in holidays, shipping schedules and weekends in that processing time. Most times our orders ship within in 1-4 days depending on several factors.  If the item is out of stock the item will not ship the order until we have received it. This will delay that delivery date.

Can you control delivery: Once the item is shipped the package is in custody of the courier and outside of our control. The parcel will be delivered once the courier delivers it. We have no control and cannot call them to have it delivered faster. Weather, transportation issues, customs delays, Canada Post has exceptions to all their guarantees and other factors can change your delivery date by hours, days or weeks. 

Shipping Costs Seem High?: Our shipping is calculated using Canada Post Software when checking out. It calculates shipping based on volumetric weight not the weight of the item. There are several charges included in your cost. They are the actual cost to ship, a fuel surcharge, insurance, and taxes. Below is the breakdown of charges. These charges increase frequently and have gone up quite a bit in the last few years.  

Shipping Costs / Product Packaging 

Some manufacturers package their product in excessively large boxes, packages, and plastic. We may remove any excessive packaging when shipping to keep the cost of shipping the package you to lower. This keeps your costs down as the package we ship it in will be smaller and cheaper to ship. If you need any original packaging, please call us after you order, and we can calculate any increase in shipping charges to make sure you receive the original packaging.  

There is an error with my order address details. What do I do?:  If you discover any errors in your address, please contact us IMMEDIATELY by phone at 1-866-218-5883 or send us an email if after hours. If your order requires to be re-shipped due to an entry error on your part additional shipping charges and any fee's or return shipping charges by Canada Post will be charged to you.

Return Shipping / Refund of shipping charges:  We do not refund shipping charges. Please ensure items returned to us have sufficient insurance. Customers are responsible for return shipping. Please ensure there is sufficient insurance for the value of the item being returned. Lost parcels and cost of items lost are the responsibility of the customer. If insurance was placed on the package by customer returning the items, the shipping company will reimburse you for the lost charges. If you are returning an item, you are responsible for shipping to us and the shipping of the replacement item back to you. Please consider a small item may cost more to ship back to us to replace than buy a new one and have it shipped to you. 

 Lost Parcels: Once the courier picks up the package from us it is out of our control. We wil email a shipping notice and update your order in the back of the website. We do not receive notifications of parcels arrival to you as the customer. If it hasn't arrived within 10 days of shipping from us, please call us ASAP. We insure our parcels in the event they are lost by the courier for full replacement value. Please note lost parcels investigations may take 2 weeks or more before we have an answer. It is common for a parcel to show up just after an investigation starts. Please be aware of this and keep an eye on your mailbox. Let us know once the parcel arrives. The evening your parcel ships you will receive an email from Canada Post with shipping info. The email will include 

 Ship To: 
John Smith
12 Nowhere Crescent 
St Anywhere, Ontario A2B 3C4 

Service Type: Expedited Parcels 
Delivery Standard:  December 12, 2022
Tracking Number: 9102788445566778899 
Order Number: D13722200923 
Reference Number: 75132X2 
Shipment Status: Item Shipped on December 09, 20xx

The email will include a link to track the parcel on Canada Post's website. If you do not receive this email within 7 days of placing an order please check your Junk Folder, Spam Folder or email us for a copy.

Misdelivered / Missing parcels: Often Canada Post will show a parcel as being delivered before the delivery is made.  Parcels can be delivered up until 21:00 hrs. (9:00 PM) the day it shows as delivered. Delivered could also mean it was delivered to a Post office near you. If a parcel shows as delivered after 20:00 hrs. and you don't have it DON'T PANIC. We insure your parcels for full value so in the event it’s lost you are covered. Take the following steps:

  1) Call your local Post office. If it has been dropped off there by the Canada Post delivery person, then the post office will have it and advise you on how to pick it up. You will need to show ID to pick it up.

  2) If it's not there then please contact us the next business day. We will call Canada Post and start an investigation. Canada Posts investigation time can take up to 2 weeks but often it’s less than that. There are two things that can happen. First is it may show up the next day or it is in fact lost. If it’s declared lost, we will get a new package out to you within a few days.

Damaged Parcels:  If Canada Post arrives at your door and the parcel is damaged

1) Notify the driver.
2) Take pictures or even a video of the parcel unopened. If possible open the package in front of the driver and check the contents.
3) If anything is missing tell the driver and call us immediately.
4) Email us pictures or even video of the parcel, its damage and even the opening of it.
We will make a claim with Canada Post ASAP. Canada Post Investigations can take up to 3 weeks and once cleared by them we will send you a replacement item. We cannot send a replacement before its declared lost because parcels sometimes show before the lost decision is made by them.